busymammaof3
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- Joined
- Feb 6, 2008
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- 295
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So, I've vented to my husband. But he's soo incredibly laid back about everything...and doesn't really understand where I'm coming from with the online business...I decided to get on here and actually use the "General Discussion" forum for once! LOL
So, I've done a little bit of selling on ebay last year...and just recently started using Etsy. I had been working days and nights on my new business name, new logo, setting up the policies on the Etsy site, ect.
My laptop crashed and my mother has the exact same one with the Adobe PhotoShop software I also have...had...on mine...but would only be in town for a few days. Thus the reason why I was working such long hours on the business right now.
My aunt had emailed me saying she needed to reorder some facial moisturizer from me. So, after the 3rd day/night of finishing touches...I finally felt satisfied enough to add my 1st new listing. I put it on there for my aunt. I went to bed proud that all my hard work paid off...and that my aunt was going to make her order as my 1st customer on etsy.
I woke up the next morning realizing I had put the wrong amount on the listing. My aunt recognized it after she had made her order and emailed me about it. No big deal. She cancelled it and was going to wait for me to fix it so she could make her order again.
I fixed it, she made another esty purchase. And sent the money to my new PayPal account. I went on PayPal to accept the payment...but I forgot (what I get for working such long hours with little sleep) that I hadn't verified my bank account yet. So, when I went to accept her payment...It wouldn't let me. Told me that I couldn't accept payments until I verified my banking info. Well, I knew I couldnt do that yet. It takes 2-3 business days for PayPal to do that. The other button to choose said "Deny" but I wasn't paying attention and assumed it said "Continue" as my other choice to go back to the home page. NOPE. I realized very quickly when it gave me a confirmation page for denying my aunt's payment...what I had done. I couldn't redo it. So, I emailed her letting her know what all happened, how sorry I was and that I was working hard to fix it. That she wouldn't need to make another order. Just wait for my PayPal account to verify and then she could resend her payment (which only takes a few seconds to do). Her response (knowing how frustrated I was with myself already) was "Erin, I paid for mine and the payment was returned. This is getting kind of old. I'd just like to pay and get it over with, ok??" I replied apologizing profusely. And each time she resoponded with maybe 2 or 3 words max...each time...totally ignoring my explanations, how I'm working hard to fix it, and how sorry I am.
So, I am stressed. I hate that she's upset with me. I am trying my best. I kicked everyone off the computer all day to fix my screw ups. I'm trying to be humble and accept total responsibility for not have my **** in order. But I'm really frustrated that she went from all sweet and "take your time" to acting like this. :0(
Some nice 1st day with the new business name. etsy shop, etc. :cry:
So, I've done a little bit of selling on ebay last year...and just recently started using Etsy. I had been working days and nights on my new business name, new logo, setting up the policies on the Etsy site, ect.
My laptop crashed and my mother has the exact same one with the Adobe PhotoShop software I also have...had...on mine...but would only be in town for a few days. Thus the reason why I was working such long hours on the business right now.
My aunt had emailed me saying she needed to reorder some facial moisturizer from me. So, after the 3rd day/night of finishing touches...I finally felt satisfied enough to add my 1st new listing. I put it on there for my aunt. I went to bed proud that all my hard work paid off...and that my aunt was going to make her order as my 1st customer on etsy.
I woke up the next morning realizing I had put the wrong amount on the listing. My aunt recognized it after she had made her order and emailed me about it. No big deal. She cancelled it and was going to wait for me to fix it so she could make her order again.
I fixed it, she made another esty purchase. And sent the money to my new PayPal account. I went on PayPal to accept the payment...but I forgot (what I get for working such long hours with little sleep) that I hadn't verified my bank account yet. So, when I went to accept her payment...It wouldn't let me. Told me that I couldn't accept payments until I verified my banking info. Well, I knew I couldnt do that yet. It takes 2-3 business days for PayPal to do that. The other button to choose said "Deny" but I wasn't paying attention and assumed it said "Continue" as my other choice to go back to the home page. NOPE. I realized very quickly when it gave me a confirmation page for denying my aunt's payment...what I had done. I couldn't redo it. So, I emailed her letting her know what all happened, how sorry I was and that I was working hard to fix it. That she wouldn't need to make another order. Just wait for my PayPal account to verify and then she could resend her payment (which only takes a few seconds to do). Her response (knowing how frustrated I was with myself already) was "Erin, I paid for mine and the payment was returned. This is getting kind of old. I'd just like to pay and get it over with, ok??" I replied apologizing profusely. And each time she resoponded with maybe 2 or 3 words max...each time...totally ignoring my explanations, how I'm working hard to fix it, and how sorry I am.
So, I am stressed. I hate that she's upset with me. I am trying my best. I kicked everyone off the computer all day to fix my screw ups. I'm trying to be humble and accept total responsibility for not have my **** in order. But I'm really frustrated that she went from all sweet and "take your time" to acting like this. :0(
Some nice 1st day with the new business name. etsy shop, etc. :cry: