LauraHoosier
Well-Known Member
I have used SF Herb Co for 4 years for personal orders of herbs, teas and EO's and for gifts for others but today I got my first ever -big- herb shipment. I'm happily packaging them into air tight containers when I see on a package label a note "This item has been packaged on machinery that is also used to package tree nuts, soy and dairy products." and after double checking 7 out of 9 of the herbs/teas I bought say this. Boogers. I must have overlooked the note on the website. Oh wait. They don't list it any where on there site!
I just got off the phone with their customer service dept and they apologized, not knowing themselves that it wasn't on the website and they're forwarding a message to the powers that be on this to have it added for the future because its the right thing to do business-wise.
So I'll add the warning to my soaps and if I make any bath teas or use any herbs in bath salts but I'll have to look for a new supplier for things I'd use in my soap making. I have loved this company and highly recommended it many, many times over the years and I won't stop giving out their name.
But since I think I've mentioned them here a few times as a potential supplier to others I wanted to post what I'd found out.
I just got off the phone with their customer service dept and they apologized, not knowing themselves that it wasn't on the website and they're forwarding a message to the powers that be on this to have it added for the future because its the right thing to do business-wise.
So I'll add the warning to my soaps and if I make any bath teas or use any herbs in bath salts but I'll have to look for a new supplier for things I'd use in my soap making. I have loved this company and highly recommended it many, many times over the years and I won't stop giving out their name.
But since I think I've mentioned them here a few times as a potential supplier to others I wanted to post what I'd found out.