Bramble Berry gripe

Discussion in 'Shopping Recommendations' started by Kittish, Jan 12, 2018.

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  1. Jan 17, 2018 #21

    dibbles

    dibbles

    dibbles

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    I don't mind not having a packing slip. I am also a hobbyist, so I can pretty much remember what I ordered from where. If in doubt it is easy enough for me to walk from my soaping space in the basement to the computer to check the order. If I had a business, I may well feel differently about it.

    Maybe the answer would be an option for those who want a paper packing slip to be able to request that at the time the order is placed.
     
    earlene likes this.
  2. Jan 17, 2018 #22

    lenarenee

    lenarenee

    lenarenee

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    "super sure"? That phrase gave me an image of a Valley Girl teenager rolling her eyes, chewing gum with her mouth open while flipping her hair over her shoulder.

    It's simply not acceptable.

    I'd be tempted to call them and ask for their lawyer's 800 number in case the mystery liquid in their UNLABELED bottle causes a reaction in one of your customers.
     
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  3. Jan 17, 2018 #23

    DeeAnna

    DeeAnna

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    From my (the shipper's) point of view, either everyone gets a slip or no one does. The "either-or" scenario is incredibly frustrating, speaking from experience.

    On occasion, someone will place an order and ask for a special version of a packing slip to be enclosed in the package or they ask that the address label not show my company name. (Thank goodness I seldom have to deal with people expecting gift wrapping or handwritten gift cards, but that happens too.) It's extremely confusing during the best of times to deal with exceptions to the normal procedure. But during the holiday rush, it can be just awful.
     
  4. Jan 17, 2018 #24

    saratk

    saratk

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    When I first started ordering from Brambleberry early last year, I wasn't aware of a lot of other suppliers out there. I took their lengthy processing/shipping time + expensive postage to be the standard. Then I started ordering from different vendors and the difference is night and day. I now avoid ordering from them whenever possible.
    I've also read several product reviews on their site and the customer service response (usually written next to the comment) often seems arrogant. Along the lines of "well we're the standard and you just don't know or aren't doing it right".
    I think a greater focus on genuine customer service and boost in how quickly they get orders out would serve them well.
     
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  5. Jan 17, 2018 #25

    MaryWaldman

    MaryWaldman

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    My real concern is that the product, Lavender 40/42, has an MSDS. Any product that is required to ship with a Material Safety Data Sheet is, by definition, somewhat unsafe. At any point along the long shipping journey there could have been a leak, the box would have been opened, and no one would have known what risks were involved (aside from getting overwhelmed with lavender scent) because the product was unlabeled and there was no packing slip.

    I think you have to have a license to ship hazardous materials, at least you did when I worked for a chemical company.

    The kicker is that I had selected a mica sample as a bonus and they forgot to include that as well.

    Thank you all for this interesting discussion, perhaps I should contact Brambleberry about this. It's just that it took them 10 days to respond to me in the first place... Here's a picture of the bottle with the blank label.

    20171124_191315.jpg
     
    Last edited: Jan 17, 2018
    Zany_in_CO likes this.
  6. Jan 17, 2018 #26

    Zany_in_CO

    Zany_in_CO

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    Thanks for the pic, Mary. It reminds me why I don't like BB's labels... once a bit of product gets on the label, it's unreadable. I've got a couple of bottles like that of stuff I rarely use and I have to guess what's in them.
     

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