A little over a year ago I purchased a KD 7000 scale which should have a max weight of 7000gms/15lbs 7oz. I increased a batch size a couple of days ago and realized my scale only goes to 3499gms. When it hits 3500 it shows ---- in the display window and beeps. Basically it's only going to half the advertised measurements. Has anyone else had this problem? If so, what was the solution? I changed the auto-off setting to zero so it never shuts off but that's the only thing I did. I can't see that changing the max allowed weight, right?
I contacted the company I bought it from and they suggested I contact the manufacturerer, which I did. They only have a physical address and email contact so I can't call them. Luckily the US office is located in my state so if I have to exchange it I can.
TIA for any suggestions!
I contacted the company I bought it from and they suggested I contact the manufacturerer, which I did. They only have a physical address and email contact so I can't call them. Luckily the US office is located in my state so if I have to exchange it I can.
TIA for any suggestions!