Brambleberry ROCKS!

[SimplyE]

I just have to say, that I placed an order for FO/EO at the beginning of the week, and i just received it with their regular Fedex ground shipping! I live out in the stix, and always have to wait for everything! There sure is something to be said about customer service and fast shipping!

Have you any idea what I am going to be doing this weekend???

 

[bassgirl]

I ordered from them Monday night and I was kinda hoping to see my stuff today, but no such luck. I'm also WAAAAY out in the sticks. I ordered lye too, and faxed off the waiver, so that might hold things up, I guess.

My projects are on hold till I get my stuff too.

 

[MikeInPdx]

I only live a couple of hours away, but I've always had great luck with Brambleberry.

 

[Tabitha]

They did a special request for me last week after 2 other companies refused me! That realy impressed me!

 

[bassgirl]

Well, I found out why my order didn't come. They're out of lye. Wish they didn't wait four days to tell me.

 

[JumpinKaren]

Brambleberry does rock. Their retail store is about five minutes away from my school. I'm a lucky girl.

 

[SimplyE]

Oh to live in civilization... How nice to be so close!

Although, I guess I would have to trade my goats and horses in. :wink:

 

[Guest]

Brambleberry

Brambleberry, of late, has become less than a fun company to deal with.

Aside from the fact they discontinued their mold and flatly refused to tell me where I could get another (it's called making sure your customers are taken care of, no matter what)....I've gotten charged a restocking fee for a items I never received...and instead gotten that news when I re-ordered rather than in a phone call.

And I always get voice mail when I call instead of a real person, which is annoying.

I don't use them unless I absolutely have to any more.

 

[cambree]

Re: Brambleberry

Brambleberry, of late, has become less than a fun company to deal with.

I agree. I wanted to make a purchase a while back and used their shopping cart, paying thru Paypal (from their website). I didn't hear from them about my order and decided to contacted them via email.

I then got an email saying they have no record of my order. Yet my Paypal account was charged ($75) and there was a Paypal confirmation # of purchase made to Brambleberry on the exact date and time. The customer service lady kept saying I never made the order & that the mistake was on my end. And I told them they have to check their website shopping cart and see what is wrong. It took her 1 week to fix the problem.... and lost of time on my end. Btw, it took an action via Paypal for them to finally listen to me.

I just decided it wasn't worth it and order from another place. And since that experience, I did not want to go back. :cry:

 

[mandolyn]

I've had a few glitches with them, but they've always made good on their mistakes.

I had some coloring leak into my whole order & once a scent leaked. They were both in the same type of bottle. The last time I ordered, I asked if they'd tape all the bottles closed. They did & that fixed the leaking problems. I think they really just didn't know.

Once they missed sending one item of my order. I called & they sent it out immediately & didn't charge me shipping on it & gave me a freeby.

I continue to shop with them. I've been extremely happy with the EO's & FO's I've ordered from them.

 

[AshleyR]

Agh!! I ordered from Brambleberry a week and a half ago and just this morning I received an email from them asking how I would like them to ship my order. Almost 2 weeks and they haven't even sent it yet!

Also, the shipping costs are INSANE. I live in Canada, and the shipping option they "recommended" for my $25 order is $70!!!!! I don't think so. I know shipping is a bit higher because I'm in Canada, but I have ordered a LOT of soap supplies online in the last few months and even my biggest order (80 pounds of oils and a lot more!) only cost $35 to ship. I just emailed them back and told them that they better ship it cheaper as $70 is ridiculous! We'll see how that goes and if I ever order from them again....

 

[Guest]

brambleberry

WSP wanted to charge me $295 to ship an order of soap base overnight...to Maryland. I've been a good and loyal customer and they would not budge on that number.

It was cheaper for me to go to my local craft store and load up on two-pound blocks for $9 each....which is what i did.

Why aren't there any soap base suppliers on the EAST COAST?

 

[mandolyn]

Re: brambleberry

WSP wanted to charge me $295 to ship an order of soap base overnight...to Maryland. I've been a good and loyal customer and they would not budge on that number.

It was cheaper for me to go to my local craft store and load up on two-pound blocks for $9 each....which is what i did.

Why aren't there any soap base suppliers on the EAST COAST?

Geezzzzzzzzzzzz!!!! That's crazy! Shipping costs on everything is so high now. I needed a period dress shipped to be received before the following week-end. They had like 7 business days to ship it. I ended up paying almost the price of the dress to get it to me by 3 day priority. Then, I had to call & say, "What's up? I still haven't received a ship notification & I paid for 3 day shipping?" They ended up overnighting it, because of their own oversight!

Makes you wonder...

 

[Soapmaker Man]

I am starting a business relationship with them, and so far, Ann-Marie and company have been fantastic to deal with. As many of you know, I will be supplying their slab molds, a wire log cutter, and eventually, perhaps, my whole TOG line-up. I am working on a 60 slab mold order which they should have by months (October) end.

I can make up the same slab mold w/dividers (Sunnybrook) as they were selling size wise. They have sent many of their customers to me the past month or so.

Paul

 

[Krystal]

sheesh, im nervous now :? I just placed my first order with them last week and chose the slower shipping method. I mean, they emailed me a copy of my invoice with fed-ex tracking number (it should arrive by friday) so I guess unless fed-ex loses my box (keeping fingers crossed that this doesnt happen) I guess I shouldnt worry about it, right? i know I'm not those most patient person in the world, I'm just very anxious and excited to get soaping. I signed up for my first fair this week for november 8th.

 

[spotts71]

Brambleberry does rock. Their retail store is about five minutes away from my school. I'm a lucky girl.

yes you are a very lucky girl!!!! I wish there wher supply places close to me. I'd love to go and browse for hours

 

[wildcat]

Anne Marie is the best - and Brambleberry has been around a long time as suppliers go.

 

[Krystal]

I just got my first order from Brambleberry today!! Woo Hoo!! Everything was great and they sent me a (rather huge if you ask me) sample of one of their fragrance oils. I mean, the thing was like the retail size for most other places! I was VERY happy with my order, I was like a kid on Christmas day opening up that box!

 

[jadiebugs1]

Re: brambleberry

Why aren't there any soap base suppliers on the EAST COAST?

I'm surprised Paul didn't mention this, but www.soaperschoice.com (a division of Columbus Foods) is in Ohio. Their shipping rates are much, much better than WSP's (at the time I ordered from them 1/2 yr. ago, anyway). The only drawbacks are everything is "bulk" and they have two MP bases to choose from...white or clear. No "natural" or anything with additives, etc. Just the basics. I want to try some of their butters/oils next time I get MP base, also. Paul says he likes them, figured I'd give them a try for some shea butter.
HTH!

ETA: Upon checking I see their MP bases just recently went up $2.00 per 25lb. block, but the shipping is still the same.....$10.58 for them to ship me one block. Not bad...not bad at all.