I have never had a bad experience getting my order from Soapsilly. In fact, I have only had good experiences, but I know that others have had delays and non-response to inquiries. I just found out from the Scent review that Daystar will be carrying these FOs soon. That is great news for those of us who use some of Soapsilly's scents and have come to rely on them. We will be able to get them from Stacy with her usual efficiency.