- Jul 30, 2020
- Reaction score
- A Small Goat Farm
Yes, I tried and tried to do an add on to pending. Even wrote a note. Still got charged a second time… unfortunately it’s where I buy Shea and cocoa butter when it’s on sale.. any ideas? It’ll be December before I get them I’m afraid…Yep, I placed an order Aug 3rd and they didn't ship it until Aug 19th!
AND...it seems that they put a time limit on adding things to your order while it's in 'pending' status to avoid an additional handling fee. I've used the "add to current order" option many times to take advantage of items that went on sale/things I forgot after placing my original order, but I tried to add a couple of items on Aug 10th and there was no "add to current order" option when I went to check out even though my current order was still 'pending'.
I found out the hard way that IF that option doesn't appear (and you request that the items be shipped with your original pending order in the notes) then you will STILL get charged for another handling fee even though both orders arrived in the same box!! I complained to customer service but no dice.