I've recently purchased something from soapequipment.com ( willow way ), and I'd like to share my experience too. If you don't have time to read all of this, the summery is: Bad lye tanks, leaky, burned eyes, 50% restocking fees to return an item (for me, it'd be $750 to give something back). If you have more time, feel free to read on
Ordered an 85 gallon lye take from these guys ($1,700). I asked if the tank needed a hose, etc., and was told it didn't. Lye is dangerous, and I was worried about there being a lot of pressure and the lye splashing back, or splashing out of the bucket. Again, lye is very dangerous, which is why we purchased an expensive tank to house it.
After hooking up the tank, we noticed several problems, which made the take pretty dangerous, and basically unusable. The major problem was not that the tank was faulty (because it wasn't), the problem was that it was made this way on purpose. The pressure was so strong that the lye splashed everywhere. There was an adjustment valve, but it didn't do much good. Lye everywhere.
After playing with this thing for a few hours, we called the company and tried to get some help. We assumed we were just doing something wrong. The people were very rude (Brandy and Ron). Instead of offering solutions, they were very difficult, defensive, and had no answers (other than to hang out for a few weeks and see if it start working better). The tank was only purchased a couple weeks prior, so I asked if we would be able to send it back, and get a refund. Ron (who I believe is one of the owners), said he wouldn't speak with me, and that I would have to pay money...to return a lye tank.....that would most likely have splashed lye in my eyes. I learned afterwards (from their website) that we'd have to pay a 50% restocking fee for returned items. We've only just opened this box today, and now, according to their website, we'll have to pay a $750 "re-tsocking" fee. For a tank...that is poorly made and is very dangerous.
We just want a refund.
The tank is dangerous and should not be sold for a caustic material (such as lye). It's sold as a lye tank, to be used with lye, and is described as safe, which it certainly isn't.