Email Anne-Marie directly or post a note on their forum. She takes customer service issues very seriously.Thank you. I was afraid of that. When I heated it, it smelled like dead fish!
I have not heard back from BB. This will be the 2nd time I have contacted them & have received no reply. My last 5 orders have also had something missing or broken in them. I received an order last week, a VERY large order that wasn't mine. I sent it back. I have always been happy with their CS until this past year. I wonder what is going on.