I'm so very pleased with them. I've been ordering from them for over a year, and have never had any problems. This past week, I ordered more than usual, preparing for the holidays. I got them Saturday, and immediately started printing... 20 sheets worth. Get out to the shop, and the labels aren't cut horizontally, just vertically. Checked the rest of the stack, and all 100 sheets are the same way. I called the customer service number, and the sales rep I spoke with was wonderful. She asked me to send pics to show what was happening, and within 5 minutes of me sending the email, I got a response that they are sending me a new batch with extras to "compensate for the ink I used"... and they're expediting shipping, so I'll get them Wed. Their customer service is outstanding!