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jules92207

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I ordered some products from Day Star last week and this week I received half of my order with no further explanation. I was sent a tracking number for the package and no second tracking number was sent so as far as I know there are no further packages on their way.

I have emailed and text the supplier per the website instructions (I was at work today so it was hard to call). How long should I wait for a response before taking next steps and then what should those steps be? I paid about $67 but only received about $35 of my order so far.

Just feeling a little frustrated.
 

newbie

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I don't have a ton of patience. I would call tomorrow and ask. I figure 24 hours is long enough to await an email reply.I would then ask what happened that I had gotten half my order and how I would get the rest. They will probably be prepared for you. Maybe they were back-ordered and will send it as soon as it is in, but they should give you a time frame.
 

jules92207

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Yeah, I am sure it's something as simple as that I just would like to know, you know? This is my first mishap with a supplier and I am sure it won't be the last so I am just figuring out expectations.

I will call tomorrow. Thanks!
 

snappyllama

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I had something similar happen with Day Star.

One of my items was missing. I emailed, waited 24 hours and then called. She told me it was on backorder and would be crediting me for the difference. When I explained that my entire order was made because I wanted the one on backorder (everything else was samples that I was just curious about), she let me know about when it would be in and sent it to me when it came back into stock.

I'd give it a B for service. I should have been notified of the backorder prior to shipping and wish my email was returned more promptly. However, I was happy with the prompt sending of the item was soon as it came back into stock.
 
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new12soap

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I believe Day Star is a one-woman operation, so I would probably wait over the holiday weekend and try again to contact her next week.
 

jules92207

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I got that feeling too, I think it's just her. I am totally OK if it's just a back order issue I would just like the courtesy of the know. I spent all day trying to figure out if there was a second package I missed the email about, did someone steal a package off my porch, or did someone cut the bubble package and re-seal it... It was just unnerving. I start worrying if she is going to say she sent it all and thinks I am lying... I am a worry wart by nature so it's just feeding my insecurities.

I know, sounds stupid.
 

SpringLily16

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I believe Day Star is a one-woman operation, so I would probably wait over the holiday weekend and try again to contact her next week.

I do believe she is. When I order from Stacy, it usually takes a couple of weeks to receive my order. It is hard to be patient when everyone else gets us our orders within the week. I just had to adjust my expectations for delivery, but she has some awesome product and it is worth waiting for. :)
 
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new12soap

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Don't worry, Jules, I think everyone worries a little bit. I have always found Stacey to be very easy to deal with, the customer service is excellent. I agree that a note or something about what is out of stock would have been nice, though.
 

jules92207

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Stacy did reach out to me yesterday and explained she is out of some stuff. She had me confused with another order though so I had to respond a few more emails back and forth what exactly I was missing, and while she did refund me it was for only two of the three missing fos so I sent another email about the third fragrance credit still outstanding. I am sure she will take care of it Tuesday.
 
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