How long has the soap been curing? Sometimes it is less drying after an extra week or two of curing.
Also, sometimes people's skin needs to adjust. If she is used to body wash that uses a lot of silicones and such, she may need a couple of weeks of handmade soap before her skin balances out and she becomes accustomed to how skin feels without the extra gunk on it.
This is the start of my soap making so a long cure time. I have a hard time waiting.
I have made 2 soaps and just had to get into them.
Kinda like a kid in a candy store.
IMHO I prefer a much longer cure than 5 weeks. I find all soaps drying until at least 3 months. They tend to get milder as they age. It is a personal preference though. My favourite soaps are over a year old, they are just divine on my skin!
If your recipe is fine, I would say to set some soap aside and test how it feels after a longer cure.
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