It showed up that way after sitting all day on the hot UPS truck. I bought it a while ago, and keep wanting to try it, but just keep putting it aside because it is solid as a rock. I bought babassu, which is hard, but not like that! That liquifies quickly in the sun or a bit in the sink with warm water.
Your's is not like that??? I don't like the idea of regular PK, anyway. Can't wait for winter, when it is below zero here.
This is what I do for pesky situations like this: I take the plastic bottle and slit it open from top to bottom with a box cutter, then I transfer the hard oil to gallon zip lock bags or Rubbermaid containers and store in the fridge. I had to this when I ordered Babassu from Soapers Choice once.
I personally love PKO and have been using it a lot in my soaps lately.