cerelife
Well-Known Member
- Joined
- Nov 14, 2010
- Messages
- 957
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I've ordered from Scent Works several times in the last few years and have always had an email confirmation of my order within 24 hours and fast shipping - usually receiving my shipment within 4-5 days. And although their FO's ARE on the pricey side, they are beyond wonderful!
So when I heard the rumors on here that SW might be going out of business, I went to their website and ordered 4lbs of my favorite scent (Acadian Homecoming) while it was still showing as "Available from Stock"...just in case the rumors were true. I decided to play it safe and pay with PayPal (SW is verified with PayPal) and I also took screen shots of my order to include the order number and date.
That was on July 1st and I never received an order confirmation. So on July 18th, I checked our PayPal account to see if we had been charged for the order only to find out that not only was our account charged - it was charged twice!! I tried to call SW but the number listed has been disconnected, so I e-mailed them a request to reverse one of the charges. No reply.
Still no shipment/no reversal of the duplicate charge by July 24th, so I e-mailed them again to request info on my order and ask them yet again to reverse one of the charges. No reply.
I received a package from them the next day containing 1.8lbs of FO, with the invoice amended by hand. The 4lb amount was crossed out and 1.8lb written in, with a note of "This is all that is available from stock." OK, I can live with that, BUT my PayPal account is still reflecting two charges for the original order. So I waited...to no avail.
I sent this e-mail to them last night:
It was returned to me with a 'message failure' notice. So I tried it again today...same thing.
So I went to the SW website and saw that they now have a 'Shutdown Notice' stating that they will be closed from Aug 2 - Aug 31 for vacation and inventory.
I think that I've been more than fair with them, so I'll be filing an formal complaint/dispute of charges with PayPal tomorrow
So when I heard the rumors on here that SW might be going out of business, I went to their website and ordered 4lbs of my favorite scent (Acadian Homecoming) while it was still showing as "Available from Stock"...just in case the rumors were true. I decided to play it safe and pay with PayPal (SW is verified with PayPal) and I also took screen shots of my order to include the order number and date.
That was on July 1st and I never received an order confirmation. So on July 18th, I checked our PayPal account to see if we had been charged for the order only to find out that not only was our account charged - it was charged twice!! I tried to call SW but the number listed has been disconnected, so I e-mailed them a request to reverse one of the charges. No reply.
Still no shipment/no reversal of the duplicate charge by July 24th, so I e-mailed them again to request info on my order and ask them yet again to reverse one of the charges. No reply.
I received a package from them the next day containing 1.8lbs of FO, with the invoice amended by hand. The 4lb amount was crossed out and 1.8lb written in, with a note of "This is all that is available from stock." OK, I can live with that, BUT my PayPal account is still reflecting two charges for the original order. So I waited...to no avail.
I sent this e-mail to them last night:
I received your shipment on July 25th for 1.8 lbs of Acadian Homecoming FO with an invoice stating that this was all that was available from stock to fill my order of 4 lbs of this fragrance.
However, I still have two charges for $202.35 each to your company with PayPal. As I mentioned in prior messages, our PayPal account was charged twice for this order and the duplicate charge has not yet been reversed as of 08/09/14 despite my requests for your attention to this matter. Nor has the original charge been reduced to reflect the fact that I received less than half the amount of FO I ordered, nor the shipping charges adjusted for the smaller amount.
In my estimation, instead of the $181.45 charge for the 4 lbs of FO that I ordered, the charge should be $81.79 (181.45 / 64 oz = 2.84 per oz). The shipment I received was 1.8 lbs (28.8 oz x 2.84 = 81.79).
Shipping charges for my order of 4 lbs of FO was $20.90, but since I actually received less than half that amount, I think it's more than fair that I only pay your standard shipping charges for 2 lbs of FO, which I've documented per your website as $16.34.
So my total charges to your company should be $98.13.
As I mentioned in prior messages, I would much prefer that we resolve this matter privately, but since you have yet to reply to my messages and I have no option to call you as the phone number listed on your website has been disconnected, I have slim hopes for a reply or your attention to the matter of refunding the amount of $306.57 to our PayPal account.
I truly don't want to give you a bad rep with PayPal, but if your total lack of communication continues, I can't see any other option but to dispute the charges.
You can reply to this email or call me at (xxx) xxx-xxxx.
However, I still have two charges for $202.35 each to your company with PayPal. As I mentioned in prior messages, our PayPal account was charged twice for this order and the duplicate charge has not yet been reversed as of 08/09/14 despite my requests for your attention to this matter. Nor has the original charge been reduced to reflect the fact that I received less than half the amount of FO I ordered, nor the shipping charges adjusted for the smaller amount.
In my estimation, instead of the $181.45 charge for the 4 lbs of FO that I ordered, the charge should be $81.79 (181.45 / 64 oz = 2.84 per oz). The shipment I received was 1.8 lbs (28.8 oz x 2.84 = 81.79).
Shipping charges for my order of 4 lbs of FO was $20.90, but since I actually received less than half that amount, I think it's more than fair that I only pay your standard shipping charges for 2 lbs of FO, which I've documented per your website as $16.34.
So my total charges to your company should be $98.13.
As I mentioned in prior messages, I would much prefer that we resolve this matter privately, but since you have yet to reply to my messages and I have no option to call you as the phone number listed on your website has been disconnected, I have slim hopes for a reply or your attention to the matter of refunding the amount of $306.57 to our PayPal account.
I truly don't want to give you a bad rep with PayPal, but if your total lack of communication continues, I can't see any other option but to dispute the charges.
You can reply to this email or call me at (xxx) xxx-xxxx.
It was returned to me with a 'message failure' notice. So I tried it again today...same thing.
So I went to the SW website and saw that they now have a 'Shutdown Notice' stating that they will be closed from Aug 2 - Aug 31 for vacation and inventory.
I think that I've been more than fair with them, so I'll be filing an formal complaint/dispute of charges with PayPal tomorrow
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