Sorry, if you had contacted me at Etsy or in a PM here or a e-mail, this would be resolved allready.
How long have you had this mold? Please send me a PM or e-mail me. I take care of any problems that my customers have. There are other soap mold makers who have issues, and I know most of them take care of their customers, like I will. Care Bear had a major issue with my first model TOG 8 Wire Cutter. I changed the design. like several other mold makers have, since we always learn and we always try to improve our products, just like we try to improve in our soap making skills. I sent Care Bear a brand new TOG Model 3 8 Wire Cutter, free...no shipping, I did not even ask her to return the old one so I could examine it, and see the stress points, or reuse the expensive tuners again. Nope, I simply gave her another one when she finally asked for it. [edit]
I will take care of this issue too.
Paul :wink: