Shipping and Bramble Berry

danahuff · Feb 3, 2013

Hi folks,

I started to order some palm oil and colorants from Bramble Berry yesterday, and once I was all ready to check out, I noticed I only had two shipping options, and they were both over $50 for an order that only totaled about $30. Anyone know what gives?

I wound up ordering the palm oil from Soaper's Choice because I just couldn't pay that kind of shipping.

I was curious whether anyone else had run into bizarrely high shipping charges from BB lately. I ordered palm oil from them a while back, and I know I didn't pay that kind of shipping.

jeremmy · Feb 3, 2013

then highest i have paid is $22 on a $55 order. Usually its closer to $12 for shipping...

judymoody · Feb 3, 2013

I find their shipping costs a bit high and I live in the southwest. If they ship UPS and FedEx only, it could get pretty high when shipping to the east coast as their costs are calculated according to distance. I wonder if in this case, their calculator also was in error, though. That sounds very high. You might try calling them next time, just to make sure.

Have you considered J. Edwards? They are in Quincy, MA and their oils are top notch quality.

melstan775 · Feb 3, 2013

Did you order anything that had a disclaimer that it could only be shipped a certain way? Some of their fragerences are low flashpoint, for example. They charge special shipping directly over to the customer, I think.

VanessaP · Feb 4, 2013

You may want to email them and ask them if those charges are supposed to be that high. Shipping rates on all carriers just went up so it could be that their software isn't calculating it correctly now and no one else has thought about it to let them know.

CaliChan · Feb 4, 2013

>.> yeah i live about 3 hours away from brambleberry and they charged me 12 bucks in shipping and handling... I was not pleased

squigglz · Feb 4, 2013

Weird...most I've paid is $40 or so on a large order.

marghewitt · Feb 4, 2013

My last order a week ago was $65 and the shipping was $13 and I live in Virginia.

Genny · Feb 4, 2013

When you entered your zip code, did you enter those extra 4 digits at the end of your zip code? For some reason that tends to make shipping higher. That was recently brought to Anne-Marie's attention & she said that they're looking into why it's doing that.

But usually you can just email them and ask if the shipping's correct. BB's nice about it.

mbeachysoap · Feb 4, 2013

Yes, there shipping is extremely high .. that is why I will not order from them again.

danahuff · Feb 4, 2013

judymoody said:
I find their shipping costs a bit high and I live in the southwest. If they ship UPS and FedEx only, it could get pretty high when shipping to the east coast as their costs are calculated according to distance. I wonder if in this case, their calculator also was in error, though. That sounds very high. You might try calling them next time, just to make sure.

Have you considered J. Edwards? They are in Quincy, MA and their oils are top notch quality.

I hadn't heard of J. Edwards. Thanks for the rec. I think something must be up with their calculator. I ordered the exact same thing, two 7-lb. bags of palm oil, and I know there is no way the shipping cost $50. I wouldn't have paid that.

danahuff · Feb 4, 2013

melstan775 said:
Did you order anything that had a disclaimer that it could only be shipped a certain way? Some of their fragerences are low flashpoint, for example. They charge special shipping directly over to the customer, I think.

No, just palm oil and colorants. I ordered the colorants, but passed on the palm oil.

danahuff · Feb 4, 2013

Genny said:
When you entered your zip code, did you enter those extra 4 digits at the end of your zip code? For some reason that tends to make shipping higher. That was recently brought to Anne-Marie's attention & she said that they're looking into why it's doing that.

But usually you can just email them and ask if the shipping's correct. BB's nice about it.

I think I will ask them. I know they'd hate to lose the business. I just entered my five-digit zip, I think, but now that you're asking me, I don't know. Hmm.

danahuff · Feb 4, 2013

Thanks to everyone for your two cents' worth on this. I will check on the zip+four next time I order from them.

Genny · Feb 4, 2013

I just did a mock order of 2 7 lb bags of palm :

This is with 5 digit zip code
Method Rate
FedEx Ground (4-5 Business Days) $17.55
US Postal Service $46.75
FedEx 2 Day $54.94

This is with 9 digit zip code
Method Rate
US Postal Service $46.75
FedEx 2 Day $54.94

I wonder if any other supplier carts do this. I think I'll check tomorrow.

danahuff · Feb 4, 2013

Genny said:
I just did a mock order of 2 7 lb bags of palm :

This is with 5 digit zip code
Method Rate
FedEx Ground (4-5 Business Days) $17.55
US Postal Service $46.75
FedEx 2 Day $54.94

This is with 9 digit zip code
Method Rate
US Postal Service $46.75
FedEx 2 Day $54.94

I wonder if any other supplier carts do this. I think I'll check tomorrow.

Oooh, I just bet you are right about this because I know for a fact I only had two shipping choices, and ground was not one of them. I could kick myself. But then who would think to remove the +four on the zip code? It would never have occurred to me that it made any difference. Ah well.

Thanks for all your help with this, Genny.

Genny · Feb 4, 2013

No problem. I actually had to look up the 4 digit code to do this because I never use it LOL

If you still need the palm, you could call them & ask if they can add it to your order.
It's still business time in WA.

melstan775 · Feb 4, 2013

CaliChan said:
>.> yeah i live about 3 hours away from brambleberry and they charged me 12 bucks in shipping and handling... I was not pleased

I live 4 miles from Amazon and I just email customer service and threaten to return orders if they don't refund shipping. It's ridiculous they don't have will call by now.

danahuff · Feb 4, 2013

Genny said:
No problem. I actually had to look up the 4 digit code to do this because I never use it LOL

If you still need the palm, you could call them & ask if they can add it to your order.
It's still business time in WA.

Well, already ordered from Soaper's Choice, and it's been shipped, but I'll consider it next time. Thanks again!

Shipping and Bramble Berry

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